ORDER REVISIONS / CANCELLATIONS / DAMAGES
To ensure the smooth processing of your order, please note that we are unable to cancel or make any changes to orders once they have been placed. We kindly ask you to carefully select your items and verify the accuracy of all entered information, including email addresses and shipping details (apartment number, street number and name, city, state, and zip code). FreshFumes is not responsible for any incorrect information entered during checkout.
In the unfortunate event that your order arrives damaged, please contact our dedicated customer service team at refund@freshfumes.com within 7 days of receiving your package. It is imperative to retain the damaged items until our customer service team has successfully filed a claim with the carrier. Failure to preserve the item may result in our inability to honor the claim or issue any adjustments, including credit. Claims will only be considered if reported within 30 days of the shipment date.
When initiating a return, please include the following information along with your original packing slip:
Full Name:
Street Address:
City:
State:
Zip Code:
Country:
Phone Number:
Email Address:
Original Order Confirmation Number or Invoice Number:
Reason for Return:
Your cooperation in providing accurate and comprehensive information will assist us in efficiently processing your return request.
Promotional Items:
Items purchased during a promotional period or as part of a bundle may be subject to special return conditions. Please check the specific terms of the promotion.
Lost or Stolen Packages:
FreshFumes is not responsible for lost or stolen packages. Please ensure the accuracy of your shipping address and consider selecting a secure delivery location.
Discontinued Products:
Returns for discontinued products may be subject to special conditions. Please contact customer service for assistance.
Policy Changes:
FreshFumes reserves the right to modify, update, or change the return and refund policy at any time without prior notice. Please review the policy periodically for any updates.
