What is FreshFumes?
FreshFumes is an online fragrance store that offers a curated selection of high-quality perfumes and colognes. We provide a convenient platform for customers to explore and purchase a wide range of captivating scents.
How do I place an order?
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and complete the purchase.
Can I modify or cancel my order after it’s placed?
Unfortunately, we are unable to modify or cancel orders once they have been placed. Please review your order carefully before confirming the purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure online payment options. You can find the complete list of accepted payment methods during the checkout process.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.
What should I do if my order arrives damaged?
In the rare event that your order arrives damaged, please contact our customer service team at customer.service@freshfumes.com within 7 days of receiving your package. Retain the damaged items until our team has filed a claim with the carrier.
What is your return policy?
Our return policy allows returns within 30 days of the shipment date. Please visit our Return Policy page for detailed instructions on initiating a return.
Are promotional items returnable?
Items purchased during a promotional period or as part of a bundle may be subject to special return conditions. Check the specific terms of the promotion for more information.
How can I contact customer support?
You can reach our customer service team by emailing customer.service@freshfumes.com. We strive to respond to inquiries within [X] business days.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Please refer to our Shipping Policy for more details.
What happens if a product is discontinued?
Returns for discontinued products may be subject to special conditions. For assistance, please contact our customer service team.
Can I receive updates on promotions and new arrivals?
Yes, you can subscribe to our newsletter to receive updates on promotions, new arrivals, and exclusive offers. Simply enter your email address in the newsletter signup section on our website.
How can I stay informed about policy changes?
We recommend checking our website periodically for any updates to our return and refund policy. We may also notify customers of significant changes through email.
